For 10 years we have helped our clients to significantly improve customer outcomes.
Working with us, front-line managers become better coaches, and staff have more effective conversations with your customers. Our clients end up with much better metrics connecting coaching to outcomes.
We deliver Return-on-Investment in under 18 months through NPS/CES improvement, Sales through service uplift, Debt management and Reduced cost per request processed. Our methods show clear positive change after 4 weeks, and programmes can be as short as 12 weeks.
Our expert coaches have shown outstanding results working with Banks, Utilities, Housing-Associations, Telco’s and Insurance companies.
On project completion our innovative cloud-based coaching system will be installed and in use by your team leads and staff. You will continue to improve and innovate after we are gone.
Our approach is Covid-19 tolerant. We have recently helped a utility show over a 50% improvement in contract renewals.
For 14 years we have helped our clients to significantly improve customer outcomes.
Connect your service strategy to your business objectives
With a typical customer conversation costing between €12 and €30 per contact, it is important to make sure that your service proposition aligns with your business goals. In a world with multiple self-service options and many ways to gather customer feedback, it is crucial to make sure that your service spend is delivering value.
Our approach can help you build a service strategy from your customers real world experience, through your contact centre, your chatbot and your 2nd line support to then gather useful survey feedback that is non-intrusive to the customer experience.
Customer feedback is key to helping you design the future of your business. We can help you connect customer feedback to an efficient root-cause analysis process that drives cost-effective projects that maximise the value of any project spend.
Our work helping contact centres deliver better outcomes through coaching
Working with us, front-line managers become better coaches, and staff have more effective conversations with your customers. Our clients end up with much better metrics connecting coaching to outcomes.
We deliver Return-on-Investment in under 18 months through NPS/CES improvement, Sales through service uplift, Debt management and Reduced cost per request processed. Our methods show clear positive change after 4 weeks, and programmes can be as short as 12 weeks.
Our expert coaches have shown outstanding results working with Banks, Utilities, Housing Associations, Telco’s and Insurance companies.
On project completion our innovative cloud-based coaching system will be installed and in use by your team leads and staff.
You will continue to improve and innovate long after we are gone.
Our work helping with BPO procurement
As generative AI moves to the mainstream many of the BPO's are going in different directions. Ennovate have deep familiarity with the Irish BPO market. As judges in the CCMA awards for "best BPO" over many years Ennovate are well positioned to help. We have experience in helping large organisations to both review their current operations and in helping them with their ITT preparation and evaluation process.
